top of page

Just as important as what you do, is how you do it.

 

A key element of the Managing Director function is to both increase efficiency and to build a foundation for excellence by reinforcing processes, technology, metrics, and best practices. This enables an organisation to run effectively as a fully accountable business. So initially it's about performance, financial management, strategic planning, resource, and skills assessment and management.

 

I will provide a rigorous and structured approach to analyse and improve the performance of Lively’s output and work to get its key principles and concepts into the DNA of your organisation so that it becomes a natural part of the way things are done.

 

Its all about people

 

If you want to change the outcomes of what you do, we need to realise that these outcomes are the result of systems. Not the computer system, but the way people work together and interact with each other. And these systems are the product of how people think and behave. So to change outcomes we have to change our systems and to do that you have to change our thinking. 

 

My approach will be getting the right people to do the right things at the right time so that they really add value to Lively's client base and make your organisation effective and efficient.

 

Using a combination of Agile, Lean and Six Sigma methodologies I’ll review your end-to-end processes – then implement ways of working more efficiently. I’ll look at the roles and responsibilities of your whole team to help you work more collaboratively, achieve your goals faster and increase job satisfaction for everyone involved.

 

Below I have detailed a top-level plan to demonstrate how my 1st 90 days in Lively may look. 

 

 

The first 30 days 

Action
Output

Meet with the Senior Leadership members to understand the current state of play. 

  • Where are we today?

  • Where do we want to go?

  • Whats stopping us from getting there?

  • What is the company culture?

  • Understand the current client relationships and whats happening in the new business effort?

  • Understand the relationships between the different offices.

  • What services do we currently offer?

  • SWOT Analysis

  • Agency Roadmap

Meet with all other team members.

  • What's working and what's not?

  • What are the current processes?

  • What the current costing and finance models?

  • What systems do we have in place?

  • Attend all production and finance meetings

  • What are the current utilisation levels

  • Service and skills gap analysis

  • Map current processes

  • Identify low hanging fruit

Meet with Finance.

  • What the current finance model?

  • What it the current billability by team?

  • What is the current billability by person?

  • Overheads?

  • 3rd Party costs?

  • New financial reporting (if necessary)

30 - 60  days 

Introductions to clients

  • what is the clients point of view of our services?

  • What would they like us to do more of?

  • What would they like us to do less of?

​

  • Client Plans

  • Set up regular review sessions with the client

  • Client review meetings with client services

  • Client profitability reports

  • Client Plan updates

  • Implement low hanging fruit changes

  • Map significant process changes and get sign off from key stake holders

  • Swim lane workflow

  • Implement KPI's (Billability, Revenue, Profiability)

60 - 90  days 

  • Implement approved process changes changes 

  • Improved KPI's

  • Monitor process change impact and adjust where required

  • Improved KPI's

  • Supplier Review

  • Identify cost saving potentials

  • Renegotiate costs 

  • Create approved supplier database

The Next 90 days

bottom of page